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However if you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 12 serial number:
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If you prefer staying with your Nitro Pro 12, you need to revert to Nitro Pro 12.14 where this issue is not present so please uninstall 12.16, reboot your machine and reinstall using below direct installers:Īfter installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number Hi be informed this issue with Kyocera printers has been fixed upon the release of Nitro Pro 13.6.0.108 as per Release Notes:
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Having our anti-virus software allow this Nalpeiron service on related systems has fixed the delayed opening issue. This got put on the back burner due to many other issues.
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The latency in loading may also be your problem with your Kyocera copier integration. Have them green light (ignore) the file, restart the virus software, and I bet it solves your problem. If so, have your IT department look to see if your virus software has flagged that file or service. Disable your workstation virus software and see if Nitro opens at normal speed. Go to your running services (workstation) and you should see Nalpeiron Licensing Services running. We were able to tell our Virus software to ignore the file and voila! It opened swiftly again. Since our Virus software was flagging it, it would scrutinize this file every time Nitro was launched, slowing the load WAY down. This file loads at startup and tells Nitro that you have a licensed copy of the software during launch. Our problem turned out to be our Virus software flagging a critical component of Nitro which is "Nalpeiron Licensing Services". Any help you can provide would be appreciated. If it is possible that 12.16.3.574 fixed this slow opening issue we could use that version and find a workaround for the Kyocera issue. We had several users on Nitro Pro version 12.14.0.558 due to issues in 12.16.3.574 with a Kyocera copier. Unfortunately, they are influential in our company and will likely lead to more users wanting to switch. Some users of 12 have changed to Acrobat Pro due to frustrations with slowness. Hard to get the rest moved up with slow opening issue. We only installed less than half to various causes.
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We purchased version 12 for our 50 users at the end of 2018 to upgrade from version 10. Thank you very much in advance and I am looking forward to hearing back from you. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number. If you are not sure which to pick, this will help: ĥ.
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Download and install Nitro Pro 12.16 using below offline installers: This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.Ĥ. Please clear all your downloads folder or delete all downloaded Nitro installers.
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Please see this link for backing up custom stamps/signatures: ģ. NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Download and run our Clean Up utility to uninstall your Nitro Pro: For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.Ģ. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. To further assist you, let us try some troubleshooting by referring to these steps:ġ.